====== Call Result Card in Kommo ======


<btn type="success">[[kommo|Cloud PBX and Kommo integration capabilities]]</btn>


Sometimes managers forget to record agreements in Kommo after conversations with customers.. This issue is resolved with the call result card, which automatically pops up after a call made via the widget.

In the card, you can create a contact and lead or select them from previously created ones, as well as assign a task to yourself or a colleague. Let's take a closer look at all the parameters of the call result card:


1. **Contact** — the top field of the card shows customer contacts and the call type. Here you can link a new customer number to an existing contact.


2. **Lead**:

  * Lead name — you can create a new lead or select from existing ones.

  * Pipeline — the standard pipeline is selected by default, but you can choose another one.

  * Stage — for incoming calls from customers, the [[kommo_digital_pipeline|default pipeline stage]] will be set. You can choose any other stage from the dropdown list.

  * Note on the new lead (optional).

3. **Task** —  select the task deadline, assignee, objective, and provide a detailed description of the task.

{{:webrtc_8.png?nolink&300}}



===== How to Set Up the Call Result Card =====


By default, the card pops up after calls longer than 30 seconds so that employees fill in results only for relevant calls. However, if you have a lot of short calls — for example, to confirm service appointments — you can change this setting.

1. Go to the Kommo widget settings.

{{kommo_call_result_2.png?nolink&800}}



2. Click **Show the call result card…**. In the dropdown list, select a call duration or add your own.

{{kommo_call_result_3.png?nolink&450}}



3. Click **Apply**. Then click **Save** at the bottom of the general settings page.

=====See also =====

  * [[kommo_setup|Cloud PBX and Kommo integration guide]]
  * [[kommo_webrtc|Calls from Kommo (WebRTC)]]