====== Preventing Duplicate Leads in Kommo ======


Sometimes customers call back after a lead has been closed in Kommo — for example, to clarify order details. By default, such calls can create unnecessary new leads.

To avoid manually deleting duplicates, set up a waiting period after a lead is closed — if the same customer calls during this time, no duplicate will be created in the CRM.


**1**. Go to the scenario settings for successful calls from existing customers.


{{kommo_duplicate_deals_1.png?nolink&800|}}




**2**. Select **Create a lead if there is no open one**.  



{{kommo_duplicate_deals_2.png?nolink&450}}




3. Set up the waiting period after a lead is closed, during which duplicates will not be created in Kommo for calls from this customer.


{{kommo_duplicate_deals_3.png?nolink&450}}


4. Save the settings.



===== See also =====

  * [[kommo|Cloud PBX and Kommo integration capabilities]]
  * [[kommo_setup|Cloud PBX and Kommo integration guide]]