====== Excluding Departments From Kommo Integration ======


If not all departments of your company work with Kommo, you can exclude these departments from the integration to prevent unnecessary leads from being created in the system. For example, if a customer calls the accounting department, no lead will be created in the CRM.
 
**1**. Enable the setting in the **For all scenarios** section.


{{kommo_exceptions_2.png?nolink&800}}





**2**. In the **Do not create entries in the unsorted, leads, contacts and tasks** section, choose **To selected departments**. In the dropdown list, choose the required department.

{{kommo_exceptions_4.png?nolink&450}}



**3**. Click **Apply**. The list of exclusions will appear in the setting description.


{{kommo_exceptions_6.png?nolink&800}}


**4.** Click **Save** at the bottom of the general integration settings.


<callout type="primary" icon="true" title="Please note" >
If you have set up department exclusions for calls from existing customers, new call entries will be added to already created leads for these customers.
</callout>

===== See also =====

  * [[kommo_departments|Custom Kommo integration settings for selected departments]]
  * [[kommo|Kommo and Cloud PBX integration]]
  * [[kommo_setup|Cloud PBX and Kommo integration guide]]
  * [[kommo_webrtc|Calls from Kommo (WebRTC)]]
  * [[kommo_call_result|Call result card in Kommo]]
  * [[kommo_digital_pipeline|Digital Pipeline in Kommo]]
  * [[kommo_tag|Call tags setup in Cloud PBX and Kommo integration]]
  * [[kommo_template_name|Lead and contact name template setup in Kommo]]