Call Recording

Set up call recording flexibly through the Settings section — More — Call Recording.

You can record all incoming and outgoing calls from softphones, as well as desktop and cell phones. All recordings are stored for a week by default.

Enable Recording

You can temporarily disable Call Recording if it is required for a special case. Please note that disabling recording in this section does not stop billing but only allows you to temporarily disable it. If you want to disable recording permanently, disable it in the Plan section.

Recording Notification

Even for outgoing calls, your customer and your employee will hear a warning about recording. By default, Cloud PBX will play a standard message, but you can replace it at any time with your file from the computer or voice the recording notification text using the Text-To-Speech feature.

Do Not Record Conversations For

You can configure it so that calls of specific employees (for example, the CEO) are not recorded.

Please note

  • If several employees took part in one customer call, including an employee whose calls can’t be recorded, the entire conversation will not be recorded.
  • The feature won’t work (i.e. the call won’t be recorded and displayed in the interface) if 2 or more transfers are made using the *# key. If the transfers are made using SIP phones or softphones, the feature works correctly with any number of transfers.
  • Audio conferences organized by such users are also not recorded.
  • The call recording feature is not provided for subscriber devices in international roaming.

Recording in Stereo Mode

If you want to analyze call recordings in the speech analytics system, we recommend enabling stereo recording so that the recording is made in two channels. This will significantly improve the quality of analytics.