Guia do PABX Virtual

reports_groups_missing - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T09:21:08+00:00

Missed Call Insights Report Capabilities The department missed calls report helps: * build an effective motivation system for employees and quickly calculate payroll based on KPIs for missed calls; * evaluate how employees handle missed calls — how long customers wait for a callback and how many customers remain unprocessed;

reports_groups_total - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T09:20:34+00:00

Department Calls Report Capabilities The report on all department calls helps sales and support team leaders: * build an effective motivation system for employees and quickly calculate payroll based on KPIs: targeted calls, average conversation, total time in conversation, response speed, dialing attempts and duration;

case_statistics_passenger_transportation - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T08:03:16+00:00

Cloud PBX Statistics Instead of a Supervisor: Saving $12,000 a Year on Hiring In a small city, a shuttle transportation company serves 40 routes. Five dispatchers handle more than a thousand calls a day. Passengers call directly from bus stops and expect an immediate answer to the question:

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gdedova (gdedova@undisclosed.example.com) — 2026-10-14T08:03:12+00:00

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gdedova (gdedova@undisclosed.example.com) — 2026-10-14T08:03:08+00:00

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gdedova (gdedova@undisclosed.example.com) — 2026-10-14T08:03:07+00:00

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gdedova (gdedova@undisclosed.example.com) — 2026-10-14T08:03:07+00:00

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gdedova (gdedova@undisclosed.example.com) — 2026-10-14T08:03:07+00:00

case_statistics_autoshop - created

gdedova (gdedova@undisclosed.example.com) — 2026-10-14T07:11:16+00:00

How an Auto Repair Shop Was Losing $27,000 a Month to Missed Calls A missed call is a customer you may never get back. Yet many businesses don't even realize the extent of the problem. That is what happened to a small auto repair shop, where Cloud PBX statistics showed how much revenue the business was regularly losing to competitors.

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gdedova (gdedova@undisclosed.example.com) — 2026-10-14T07:11:13+00:00

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gdedova (gdedova@undisclosed.example.com) — 2026-10-14T07:11:13+00:00

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gdedova (gdedova@undisclosed.example.com) — 2026-10-14T07:11:12+00:00

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gdedova (gdedova@undisclosed.example.com) — 2026-10-14T07:11:12+00:00

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gdedova (gdedova@undisclosed.example.com) — 2026-10-14T07:11:12+00:00

history_records

speshkin (speshkin@undisclosed.example.com) — 2026-07-16T13:21:40+00:00

Histórico de Chamadas e Gravações O facilpabx ajuda sua equipe a acompanhar e controlar as chamadas realizadas. O Histórico de Chamadas é uma das principais seções do sistema, onde você pode visualizar todas as ligações feitas e recebidas pelos seus funcionários, com os respectivos detalhes.

sippbx

dweinberg (dweinberg@undisclosed.example.com) — 2026-07-03T17:30:33+00:00

Conectando PABXs SIP Externos ao PABX em Nuvem Se a sua empresa possui seu próprio PBX, você pode integrá-lo ao plano de numeração unificado do PABX móvel. Funcionários de diferentes filiais poderão realizar chamadas gratuitas e transferi-las entre si usando ramais. Essas chamadas serão gravadas e exibidas na seção

sip_phones

dweinberg (dweinberg@undisclosed.example.com) — 2026-06-30T12:37:58+00:00

Telefones de Mesa Além de usar um softphone no seu computador ou smartphone, você e seus funcionários podem fazer e receber chamadas através de telefones de mesa. O facilpabx é compatível com modelos de todos os principais fabricantes de equipamentos SIP, como AudioCodes, Yealink, Grandstream, Cisco/Linksys, D-Link, Panasonic, Escene, Aastra, Fanvil, Eltex e outros. Você pode configurar um telefone SIP ou conectar seus antigos telefones analógicos à Cloud PBX utilizando um gateway VoIP.…

sip_phones_2.png

dweinberg (dweinberg@undisclosed.example.com) — 2026-06-30T12:36:10+00:00

sip_phones_1.png

dweinberg (dweinberg@undisclosed.example.com) — 2026-06-30T12:34:50+00:00

reports_groups

gdedova (gdedova@undisclosed.example.com) — 2026-06-19T08:07:42+00:00

Como as Métricas São Calculadas no Relatório do Departamento No relatório, todas as métricas são calculadas apenas para chamadas externas do departamento. Este artigo fornece uma visão detalhada de todos os tipos de chamadas, das fórmulas usadas para calcular as métricas e de exemplos de cálculo para diferentes chamadas.